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Sales Through Service

An introduction to outbound selling. This dynamic four-hour workshop enables delegates to develop their telephone skills and self confidence in order to increase levels of customer service and to present a consultative approach to selling.

Who Should Attend?

Anyone responsible for making outbound or handling inbound calls.


By the end of the workshop you will be able to:

  • Build and develop a confident telephone manner.
  • Promote your company and product using the tone and language that inspires the curiosity and confidence of your customer.


  • Hard Selling vs. Customer Service in the 21st Century
  • Telemarketing Outbound Calling LegislationThe Buying Process
  • Third Parties
  • The Script

Course Information

Duration 4 hours

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