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	<title>Gibraltar Training Company &#124; Infinity Learning Gibraltar</title>
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	<link>http://www.infinity-learning.com/english</link>
	<description>Gibraltar Training and Development Company that passionately believes your potential for learning is truly infinite</description>
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		<title>Proactive Chat Sales</title>
		<link>http://www.infinity-learning.com/english/development-courses/proactive-chat-sales/</link>
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		<pubDate>Mon, 22 Jun 2015 06:25:51 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[chat]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[telephone sales]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=964</guid>
		<description><![CDATA[The goal of this training course is to provide individuals with the skills and knowledge to be a successful chat representative. This course has been set up with a focus of transferring your existing customer communication skills from phone, email or face-to-face into the chat channel. Who Should Attend? Anyone who will be or uses the chat channel for inbound...<a href="http://www.infinity-learning.com/english/development-courses/proactive-chat-sales/">read more &#8594;</a>]]></description>
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		<title>Managing Customer Service</title>
		<link>http://www.infinity-learning.com/english/development-courses/managing-customer-service/</link>
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		<pubDate>Sun, 21 Jun 2015 21:17:18 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[leadership]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=943</guid>
		<description><![CDATA[The need for leading, promoting and enhancing a customer focused culture is essential within every organization. This one day training course will provide you with an opportunity to explore your responsibilities within your role as a customer service representative. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements...<a href="http://www.infinity-learning.com/english/development-courses/managing-customer-service/">read more &#8594;</a>]]></description>
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		<title>Project Management Fundamentals</title>
		<link>http://www.infinity-learning.com/english/development-courses/project-management-fundamentals/</link>
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		<pubDate>Sun, 21 Jun 2015 21:12:56 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Management Training]]></category>
		<category><![CDATA[project management]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=941</guid>
		<description><![CDATA[Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments &#8211; and to get that additional job done well, done under budget, and done on time. This workshop is not intended to take you from a supervisory or administrative...<a href="http://www.infinity-learning.com/english/development-courses/project-management-fundamentals/">read more &#8594;</a>]]></description>
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		<title>Outbound Calling: An Introduction</title>
		<link>http://www.infinity-learning.com/english/development-courses/outbound-calling-an-introduction/</link>
		<comments>http://www.infinity-learning.com/english/development-courses/outbound-calling-an-introduction/#comments</comments>
		<pubDate>Sun, 21 Jun 2015 21:05:33 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[telephone]]></category>
		<category><![CDATA[telephone sales]]></category>
		<category><![CDATA[telephone selling]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=939</guid>
		<description><![CDATA[This dynamic one day training course will enable you to develop your telephone techniques, calling structure, questioning, opening statements, closing techniques and self confidence in order to increase levels of customer service and to present a consultative approach to selling. Who Should Attend? Anyone responsible for making outbound or handling inbound calls. Outcomes By the end of the workshop you...<a href="http://www.infinity-learning.com/english/development-courses/outbound-calling-an-introduction/">read more &#8594;</a>]]></description>
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		<title>Time and Clarity Management</title>
		<link>http://www.infinity-learning.com/english/development-courses/time-and-clarity-management/</link>
		<comments>http://www.infinity-learning.com/english/development-courses/time-and-clarity-management/#comments</comments>
		<pubDate>Sun, 21 Jun 2015 21:01:17 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Management Training]]></category>
		<category><![CDATA[delegation]]></category>
		<category><![CDATA[goals]]></category>
		<category><![CDATA[SMART]]></category>
		<category><![CDATA[time bandits]]></category>
		<category><![CDATA[time management]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=937</guid>
		<description><![CDATA[With the accelerating change of the twenty-first century, time management skills are at the top of the personal development tool kit. This course is designed to relate effective time management to the achievement of business objectives, key tasks and jobs. Delegates will be introduced to the concept of urgent versus important and learn how to deal with interruptions. Who should...<a href="http://www.infinity-learning.com/english/development-courses/time-and-clarity-management/">read more &#8594;</a>]]></description>
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		<title>Entrepreneurship 411</title>
		<link>http://www.infinity-learning.com/english/development-courses/entrepreneurship-411/</link>
		<comments>http://www.infinity-learning.com/english/development-courses/entrepreneurship-411/#comments</comments>
		<pubDate>Sun, 21 Jun 2015 20:11:33 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Management Training]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business plan]]></category>
		<category><![CDATA[funding]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=935</guid>
		<description><![CDATA[Wouldn’t it be nice to be your own boss, work on your own schedule, and make money doing something that you’re passionate about? Millions of people around the world are living that dream and running their own business. This three-day course will teach you the basics of entrepreneurship. You’ll consider if entrepreneurship is right for you and learn the basic...<a href="http://www.infinity-learning.com/english/development-courses/entrepreneurship-411/">read more &#8594;</a>]]></description>
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		<title>Business Succession Planning</title>
		<link>http://www.infinity-learning.com/english/development-courses/business-succession-planning/</link>
		<comments>http://www.infinity-learning.com/english/development-courses/business-succession-planning/#comments</comments>
		<pubDate>Sun, 21 Jun 2015 20:07:08 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Management Training]]></category>
		<category><![CDATA[succession planning]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=933</guid>
		<description><![CDATA[Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place. This one-day course will teach you the...<a href="http://www.infinity-learning.com/english/development-courses/business-succession-planning/">read more &#8594;</a>]]></description>
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		<title>Risk Management</title>
		<link>http://www.infinity-learning.com/english/development-courses/risk-management/</link>
		<comments>http://www.infinity-learning.com/english/development-courses/risk-management/#comments</comments>
		<pubDate>Sun, 21 Jun 2015 19:54:09 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Management Training]]></category>
		<category><![CDATA[coso erm cube]]></category>
		<category><![CDATA[iso31000]]></category>
		<category><![CDATA[risk management]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=931</guid>
		<description><![CDATA[Risk management has long been a key part of project management and it has also become an increasingly important part of organizational best practices. Corporations have realized that effective risk management can not only reduce the negative impact of crises; it can provide real benefits and cost savings. The risk management framework provided in this workshop is flexible enough for...<a href="http://www.infinity-learning.com/english/development-courses/risk-management/">read more &#8594;</a>]]></description>
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		<title>Negotiating for Results</title>
		<link>http://www.infinity-learning.com/english/development-courses/negotiating-for-results/</link>
		<comments>http://www.infinity-learning.com/english/development-courses/negotiating-for-results/#comments</comments>
		<pubDate>Sun, 21 Jun 2015 19:48:36 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Management Training]]></category>
		<category><![CDATA[batna]]></category>
		<category><![CDATA[negotiation]]></category>
		<category><![CDATA[wap]]></category>
		<category><![CDATA[watna]]></category>
		<category><![CDATA[zopa]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=929</guid>
		<description><![CDATA[Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well. Negotiating is a fundamental fact of life. Whether you are working on a...<a href="http://www.infinity-learning.com/english/development-courses/negotiating-for-results/">read more &#8594;</a>]]></description>
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		<title>Marketing with Social Media</title>
		<link>http://www.infinity-learning.com/english/development-courses/marketing-with-social-media/</link>
		<comments>http://www.infinity-learning.com/english/development-courses/marketing-with-social-media/#comments</comments>
		<pubDate>Sun, 21 Jun 2015 19:40:50 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[linked in]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[pinterest]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[yammer]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=927</guid>
		<description><![CDATA[Social media remains an evolving aspect of our daily lives in addition to being a part of our businesses. This two-day course is designed for people who have some familiarity with social media already. Participants will learn to develop a social media marketing plan as a part of their overall marketing strategy, determine who should be on their team, and...<a href="http://www.infinity-learning.com/english/development-courses/marketing-with-social-media/">read more &#8594;</a>]]></description>
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