Performance management is widely recognised as playing a key role in the development of skills in the workplace and a vital part of the performance management process is the appraisal process. Handled well – the benefits of appraising are enormous. Handled badly, team members may leave the appraisal interview feeling de-motivated and under-valued. This course is
designed to examine the whole appraisal process from setting objectives and standards, delivering structured feedback through to the actual appraisal interview itself – avoiding common pitfalls along the way.
Who Should Attend?
Anyone involved in appraising others.
- Develop the skills required to successfully manage the appraisal process from setting and agreeing performance standards through to the actual appraisal interview itself.
- Set and agree performance standards.
- Set clear objectives for the appraisal interview.
- Feel confident delivering structured feedback.
- Use effective questioning techniques.
- Deal with “difficult” appraisees.
- Avoid common pitfalls.
- Setting clear objectives.
- Selling the value of the appraisal processClarifying role and purpose.
- Defining clear performance standards.
- Assessing and monitoring performance.
- Setting clear goals.
- Delivering effective feedback.
- Managing performance issues.
- Developing team members.
- Establishing training and coaching needs.
- Dealing with “difficult” appraisees.
- Communication skills.
- Effective questioning techniques.
- Motivational techniques.
- Develop confidence and self-esteem.
Duration 1 day