Think about yourself It is important before a job interview to think about all the reasons why you are attending it and what you have to offer the organisation/department. Be ready to discuss both short and long term career goals in general and specific terms also, your plan of action for the first and second quarters. Research the job The…read more →
Next time you need to win over the CEO try a logical approach Not too long ago, Sainsbury’s announced that its customer service director was adding HR to her brief. It’s cheering to see HR so centrally and crucially positioned. The company clearly recognises the fundamental truth that its sole source of competitive advantage is its people. However, the appointment…read more →
The GFSB started its Training Courses for Business with the Managing Customer Service Course. This course was well attended with 27 delegates attending. The course dealt with the following topics:- Changes in Customer Service Creating Excellence Communication Skills – This session helped participants develop their listening andquestioning skills – two cornerstones for great customer service. Stereotypes – This session helped…read more →
Each delegate left the Marketing & Sales Training Course with 88 ways to Market themselves, 8 Key Ways to Marketing Success and for Networking Know How? – 5 Key Strategies.
Depending on the size of your team there will be a number of different types within your overall team, and it is highly likely that the majority of your sales team will not be made up of ‘Star Performers’, They probably look something like this: Star Performer: Limited in numbers, worth their weight in gold! High Pressure Closer: Wins their…read more →
The role of a British sales-person isn’t to ‘sell’ in the American sense. If you want to sell to British customers (and other customers who have somehow acquired the famous British reserve), you have to do something different. You have to make your potential customers want to buy. You have to create demand! The ‘ABCD’ of selling! No it doesn’t…read more →
AIDA is the original sales training acronym, from the late 1950s, when selling was first treated as a professional discipline, and sales training began