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Soft Skills

Developing Effective Telephone Techniques

Developing Effective Telephone Techniques

Effective communication on the telephone means not only understanding the customer, but also being assertive with difficult callers. This interactive one day course will enable delegates to examine the tools, tips and techniques involved in dealing with customers on the telephone. The course is is ideal for those who have frequent contact with customers and is suited to those on reception, customer service units, call centres, help desks