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Soft Skills

Coaching for High Performance

Coaching for High Performance

In today’s rapidly changing business climate, coaching is an essential management skill. Managers need to use a variety of coaching skills and approaches to work effectively with individuals and teams to deliver business results. Who Should Attend? Anyone involved in coaching. Course Objectives This course is designed to equip managers with the knowledge and practical skills to identify learning needs…read more →

Sales Through Service

Sales Through Service

An introduction to outbound selling. This dynamic four-hour workshop enables delegates to develop their telephone skills and self confidence in order to increase levels of customer service and to present a consultative approach to selling. Who Should Attend? Anyone responsible for making outbound or handling inbound calls. Outcomes By the end of the workshop you will be able to: Build…read more →

Communication Through Listening and Questioning

Communication Through Listening and Questioning

The key to effective communication is that you understand what others are trying to communicate. Listening and questioning skills play a vital part in ensuring good communication is achieved and open working relationships are built. Interactive sessions will help to develop confidence, in effective listening and questioning skills. Who Should Attend? Individuals, who want to improve their confidence, gather information,…read more →

Developing People and Managing Performance

Developing People and Managing Performance

Motivating and managing people to achieve their best and dealing with poor performance are essential skills for today’s successful manager and are also critical to the future success of all organisations. This course covers the motivational and performance management skills that inspire staff to excel at work. Who Should Attend? Managers, team leaders and supervisors who are responsible for the…read more →

Competency Based Selection Interviewing

Competency Based Selection Interviewing

Selecting the “right person” for the “right job” is the key to successful recruitment. When looking to fill a vacancy, recruiters must carefully consider the skills and competencies required for each role. From examining job descriptions and person specifications through to the selection interview itself – delegates will be encouraged to use best practice throughout. This course examines the most…read more →

Casino Games Training

Casino Games Training

Overview This eight-hour course will provide delegates with knowledge of all aspects of Poker Games and their rules. This course includes practical sessions for all games. Course Level Entry level Who Should Attend? Anyone who is interested in working in the exciting world of online or land based Poker rooms. Outcomes By the end of this course you will be…read more →

Motivational Maintenance

Motivational Maintenance

Motivated people are central to organisational success. In a recent survey over 80% of employees said that recognition from their ultimate boss, “praise from their immediate manager” and an honest approach from management would increase their motivation. This course offers a practical guide on what motivates and de-motivates people. It also examines how to maximise performance and achieve the best…read more →

Assertiveness Skills

Assertiveness Skills

This course is designed for people of all levels who wish to build and develop strong working relationships with others. The course examines ways to build rapport and respect with others by enhancing communication – using clear and effective verbal and non – verbal communication skills. Analysing selfmotivation and personal behaviour, delegates are encouraged to identify different patterns of behaviour…read more →