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	<title>Gibraltar Training Company &#124; Infinity Learning Gibraltar &#187; leadership</title>
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	<link>http://www.infinity-learning.com/english</link>
	<description>Gibraltar Training and Development Company that passionately believes your potential for learning is truly infinite</description>
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		<title>Managing Customer Service</title>
		<link>http://www.infinity-learning.com/english/development-courses/managing-customer-service/</link>
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		<pubDate>Sun, 21 Jun 2015 21:17:18 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[leadership]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=943</guid>
		<description><![CDATA[The need for leading, promoting and enhancing a customer focused culture is essential within every organization. This one day training course will provide you with an opportunity to explore your responsibilities within your role as a customer service representative. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements...<a href="http://www.infinity-learning.com/english/development-courses/managing-customer-service/">read more &#8594;</a>]]></description>
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		<title>VIDEO: GFSB Situational Leadership 2</title>
		<link>http://www.infinity-learning.com/english/blog/video-gfsb-situational-leadership-2/</link>
		<comments>http://www.infinity-learning.com/english/blog/video-gfsb-situational-leadership-2/#comments</comments>
		<pubDate>Sat, 19 Jan 2013 03:13:38 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[gfsb]]></category>
		<category><![CDATA[gibraltar]]></category>
		<category><![CDATA[gibraltar federation small businesses]]></category>
		<category><![CDATA[leadership]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=692</guid>
		<description><![CDATA[This training course is designed for Managers, Supervisors, Team Leaders and people looking to become managers.]]></description>
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		<title>Situational Leadership 2</title>
		<link>http://www.infinity-learning.com/english/development-courses/situational-leadership-2/</link>
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		<pubDate>Tue, 24 Jul 2012 21:35:03 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Management Training]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[workforce]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=493</guid>
		<description><![CDATA[If leaders are to be partners with the people they work with, they need skills that will enable them (1) to find out what individuals need in order to accomplish their personal and organisation goals, (2) to use a variety of leadership styles to meet those needs, and (3) to set up a communication process for reaching agreements about what...<a href="http://www.infinity-learning.com/english/development-courses/situational-leadership-2/">read more &#8594;</a>]]></description>
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		<title>Developing People and Managing Performance</title>
		<link>http://www.infinity-learning.com/english/development-courses/developing-people-and-managing-performance/</link>
		<comments>http://www.infinity-learning.com/english/development-courses/developing-people-and-managing-performance/#comments</comments>
		<pubDate>Tue, 24 Jul 2012 21:33:39 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=487</guid>
		<description><![CDATA[Motivating and managing people to achieve their best and dealing with poor performance are essential skills for today’s successful manager and are also critical to the future success of all organisations. This course covers the motivational and performance management skills that inspire staff to excel at work. Who Should Attend? Managers, team leaders and supervisors who are responsible for the...<a href="http://www.infinity-learning.com/english/development-courses/developing-people-and-managing-performance/">read more &#8594;</a>]]></description>
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		<title>Enhancing Customer Service Through Service</title>
		<link>http://www.infinity-learning.com/english/development-courses/enhancing-customer-service-through-service/</link>
		<comments>http://www.infinity-learning.com/english/development-courses/enhancing-customer-service-through-service/#comments</comments>
		<pubDate>Tue, 24 Jul 2012 21:33:18 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Management Training]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[management]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=485</guid>
		<description><![CDATA[As customer expectations for speed, quality and cost have increased, customer service roles have become increasingly demanding. In order to consistently deliver a superior customer experience, effective customer focused processes need to be in place to ensure the customers’ demands and expectations are met efficiently and on time. This course is designed to examine your organisation’s customer service process in...<a href="http://www.infinity-learning.com/english/development-courses/enhancing-customer-service-through-service/">read more &#8594;</a>]]></description>
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		<title>Strategic thinking &#8211; You can do it</title>
		<link>http://www.infinity-learning.com/english/blog/strategic-thinking-you-can-do-it/</link>
		<comments>http://www.infinity-learning.com/english/blog/strategic-thinking-you-can-do-it/#comments</comments>
		<pubDate>Thu, 05 Jul 2012 20:22:58 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[strategic thinking]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=439</guid>
		<description><![CDATA[You&#8217;re the boss, but you still spend too much time on the day-to-day. Here&#8217;s how to become the strategic leader your company needs. In the beginning, there was just you and your partners. You did every job. You coded, you met with investors, you emptied the trash and phoned in the midnight pizza. Now you have others to do all...<a href="http://www.infinity-learning.com/english/blog/strategic-thinking-you-can-do-it/">read more &#8594;</a>]]></description>
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		<title>Leadership models</title>
		<link>http://www.infinity-learning.com/english/blog/leadership-models/</link>
		<comments>http://www.infinity-learning.com/english/blog/leadership-models/#comments</comments>
		<pubDate>Fri, 29 Jun 2012 18:01:12 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[human resources]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=397</guid>
		<description><![CDATA[Leadership models help us to understand what makes leaders act the way they do.  The ideal is not to lock yourself in to a type of behavior discussed in the model, but to realise that every situation calls for a different approach or behaviour to be taken. Two models will be discussed, the Four Framework Approach and the Managerial Grid....<a href="http://www.infinity-learning.com/english/blog/leadership-models/">read more &#8594;</a>]]></description>
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		<title>Factors of leadership</title>
		<link>http://www.infinity-learning.com/english/blog/factors-of-leadership/</link>
		<comments>http://www.infinity-learning.com/english/blog/factors-of-leadership/#comments</comments>
		<pubDate>Fri, 29 Jun 2012 17:55:17 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[leadership]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=393</guid>
		<description><![CDATA[There are four major factors in leadership: Follower Different people require different styles of leadership. For example, a new hire requires more supervision than an experienced employee. A person who lacks motivation requires a different approach than one with a high degree of motivation. You must know your people! The fundamental starting point is having a good understanding of human...<a href="http://www.infinity-learning.com/english/blog/factors-of-leadership/">read more &#8594;</a>]]></description>
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		<title>Competencies – Key behaviours</title>
		<link>http://www.infinity-learning.com/english/blog/competencies-key-behaviours/</link>
		<comments>http://www.infinity-learning.com/english/blog/competencies-key-behaviours/#comments</comments>
		<pubDate>Sat, 23 Jun 2012 06:43:45 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[plnning]]></category>
		<category><![CDATA[problem solving]]></category>
		<category><![CDATA[team building]]></category>
		<category><![CDATA[time management]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=374</guid>
		<description><![CDATA[Job competencies are the skills and personal characteristics that an individual should possess in order to be successful in a position. Here is a small sample of the most commonly identified competencies, key behaviours and interview questions&#8230; Achievement Oriented Analytical Ability Communication Skills (Oral &#38; Written) Creativity Decision Making Skills Diversity Orientation Flexibility Initiative Interpersonal Skills Motivation Judgment Leadership Management...<a href="http://www.infinity-learning.com/english/blog/competencies-key-behaviours/">read more &#8594;</a>]]></description>
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		<title>Motivational Maintenance</title>
		<link>http://www.infinity-learning.com/english/development-courses/motivational-maintenance/</link>
		<comments>http://www.infinity-learning.com/english/development-courses/motivational-maintenance/#comments</comments>
		<pubDate>Sun, 10 Jun 2012 07:17:05 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[soft skills]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=268</guid>
		<description><![CDATA[Motivated people are central to organisational success. In a recent survey over 80% of employees said that recognition from their ultimate boss, “praise from their immediate manager” and an honest approach from management would increase their motivation. This course offers a practical guide on what motivates and de-motivates people. It also examines how to maximise performance and achieve the best...<a href="http://www.infinity-learning.com/english/development-courses/motivational-maintenance/">read more &#8594;</a>]]></description>
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