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	<title>Gibraltar Training Company &#124; Infinity Learning Gibraltar &#187; Soft Skills</title>
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	<link>http://www.infinity-learning.com/english</link>
	<description>Gibraltar Training and Development Company that passionately believes your potential for learning is truly infinite</description>
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		<title>Proactive Chat Sales</title>
		<link>http://www.infinity-learning.com/english/development-courses/proactive-chat-sales/</link>
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		<pubDate>Mon, 22 Jun 2015 06:25:51 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[chat]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[telephone sales]]></category>

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		<description><![CDATA[The goal of this training course is to provide individuals with the skills and knowledge to be a successful chat representative. This course has been set up with a focus of transferring your existing customer communication skills from phone, email or face-to-face into the chat channel. Who Should Attend? Anyone who will be or uses the chat channel for inbound...<a href="http://www.infinity-learning.com/english/development-courses/proactive-chat-sales/">read more &#8594;</a>]]></description>
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		<title>Managing Customer Service</title>
		<link>http://www.infinity-learning.com/english/development-courses/managing-customer-service/</link>
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		<pubDate>Sun, 21 Jun 2015 21:17:18 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[leadership]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=943</guid>
		<description><![CDATA[The need for leading, promoting and enhancing a customer focused culture is essential within every organization. This one day training course will provide you with an opportunity to explore your responsibilities within your role as a customer service representative. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements...<a href="http://www.infinity-learning.com/english/development-courses/managing-customer-service/">read more &#8594;</a>]]></description>
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		<title>Outbound Calling: An Introduction</title>
		<link>http://www.infinity-learning.com/english/development-courses/outbound-calling-an-introduction/</link>
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		<pubDate>Sun, 21 Jun 2015 21:05:33 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[telephone]]></category>
		<category><![CDATA[telephone sales]]></category>
		<category><![CDATA[telephone selling]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=939</guid>
		<description><![CDATA[This dynamic one day training course will enable you to develop your telephone techniques, calling structure, questioning, opening statements, closing techniques and self confidence in order to increase levels of customer service and to present a consultative approach to selling. Who Should Attend? Anyone responsible for making outbound or handling inbound calls. Outcomes By the end of the workshop you...<a href="http://www.infinity-learning.com/english/development-courses/outbound-calling-an-introduction/">read more &#8594;</a>]]></description>
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		<title>Marketing with Social Media</title>
		<link>http://www.infinity-learning.com/english/development-courses/marketing-with-social-media/</link>
		<comments>http://www.infinity-learning.com/english/development-courses/marketing-with-social-media/#comments</comments>
		<pubDate>Sun, 21 Jun 2015 19:40:50 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[linked in]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[pinterest]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[yammer]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=927</guid>
		<description><![CDATA[Social media remains an evolving aspect of our daily lives in addition to being a part of our businesses. This two-day course is designed for people who have some familiarity with social media already. Participants will learn to develop a social media marketing plan as a part of their overall marketing strategy, determine who should be on their team, and...<a href="http://www.infinity-learning.com/english/development-courses/marketing-with-social-media/">read more &#8594;</a>]]></description>
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		<title>Basic Internet Marketing</title>
		<link>http://www.infinity-learning.com/english/development-courses/basic-internet-marketing/</link>
		<comments>http://www.infinity-learning.com/english/development-courses/basic-internet-marketing/#comments</comments>
		<pubDate>Sun, 21 Jun 2015 19:26:35 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[advertising]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=921</guid>
		<description><![CDATA[This course is an ideal start for business owners and people new to marketing to learn the basics of Internet marketing. We’ve included information on how to market online, and even more importantly, how to determine what results you are getting. Then, you can figure out whether you are reaching your target market, where your qualified prospects are, and how...<a href="http://www.infinity-learning.com/english/development-courses/basic-internet-marketing/">read more &#8594;</a>]]></description>
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		<title>Networking for Success</title>
		<link>http://www.infinity-learning.com/english/development-courses/networking-for-success/</link>
		<comments>http://www.infinity-learning.com/english/development-courses/networking-for-success/#comments</comments>
		<pubDate>Sun, 21 Jun 2015 19:02:20 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[networking]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=909</guid>
		<description><![CDATA[Business networking is an effective and efficient way for business people to connect, develop meaningful relationships, and grow their businesses. These achievements don’t come through a direct sales approach, however. They come from being interested in helping others, in listening, and in purposefully meeting and introducing people to one another. In this two-day course, you’ll learn the essential ingredients for...<a href="http://www.infinity-learning.com/english/development-courses/networking-for-success/">read more &#8594;</a>]]></description>
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		<title>Train to Work in the Online Gaming Industry</title>
		<link>http://www.infinity-learning.com/english/development-courses/train-to-work-in-the-online-gaming-industry/</link>
		<comments>http://www.infinity-learning.com/english/development-courses/train-to-work-in-the-online-gaming-industry/#comments</comments>
		<pubDate>Wed, 15 Aug 2012 12:05:26 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[online gaming]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=594</guid>
		<description><![CDATA[Five day training course for customer services in the online gaming industry. Aims and objectives To provide exposure, training, development and guidance for people wishing to work within the Online Gaming Industry in the position of a Customer Service Representative. What topics are covered The World of Online Gaming The World of Deposit Methods Interview Techniques Social Media Casino Games...<a href="http://www.infinity-learning.com/english/development-courses/train-to-work-in-the-online-gaming-industry/">read more &#8594;</a>]]></description>
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		<title>Perfecting Your Presentation – Intermediate</title>
		<link>http://www.infinity-learning.com/english/development-courses/perfecting-your-presentation-intermediate/</link>
		<comments>http://www.infinity-learning.com/english/development-courses/perfecting-your-presentation-intermediate/#comments</comments>
		<pubDate>Tue, 24 Jul 2012 21:35:55 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Soft Skills]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=497</guid>
		<description><![CDATA[This workshop concentrates on the core elements of presentations – focusing on preparation, practice and performance. Delegates will practice several different styles of presentation video recording equipment will be used and every delegate will leave the course with a record of progress for further reference. Delegates should come to the course with an outline of a presentation to work on....<a href="http://www.infinity-learning.com/english/development-courses/perfecting-your-presentation-intermediate/">read more &#8594;</a>]]></description>
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		<title>Coaching for High Performance</title>
		<link>http://www.infinity-learning.com/english/development-courses/coaching-for-high-performance/</link>
		<comments>http://www.infinity-learning.com/english/development-courses/coaching-for-high-performance/#comments</comments>
		<pubDate>Tue, 24 Jul 2012 21:35:20 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[coaching]]></category>
		<category><![CDATA[development]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[results]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=495</guid>
		<description><![CDATA[In today’s rapidly changing business climate, coaching is an essential management skill. Managers need to use a variety of coaching skills and approaches to work effectively with individuals and teams to deliver business results. Who Should Attend? Anyone involved in coaching. Course Objectives This course is designed to equip managers with the knowledge and practical skills to identify learning needs...<a href="http://www.infinity-learning.com/english/development-courses/coaching-for-high-performance/">read more &#8594;</a>]]></description>
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		<title>Sales Through Service</title>
		<link>http://www.infinity-learning.com/english/development-courses/sales-through-service/</link>
		<comments>http://www.infinity-learning.com/english/development-courses/sales-through-service/#comments</comments>
		<pubDate>Tue, 24 Jul 2012 21:34:43 +0000</pubDate>
		<dc:creator><![CDATA[Infinity Learning]]></dc:creator>
				<category><![CDATA[Development Courses]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://www.infinity-learning.com/english/?p=491</guid>
		<description><![CDATA[An introduction to outbound selling. This dynamic four-hour workshop enables delegates to develop their telephone skills and self confidence in order to increase levels of customer service and to present a consultative approach to selling. Who Should Attend? Anyone responsible for making outbound or handling inbound calls. Outcomes By the end of the workshop you will be able to: Build...<a href="http://www.infinity-learning.com/english/development-courses/sales-through-service/">read more &#8594;</a>]]></description>
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