You have the power to turn on or turn off the productivity of the people who work for you. You are the crucial interface between the employee facing your customers, or on the service desk and the managers of the organization.
If leaders are to be partners with the people they work with, they need skills that will enable them (1) to find out what individuals need in order to accomplish their personal and organisation goals, (2) to use a variety of leadership styles to meet those needs, and (3) to set up a communication process for reaching agreements about what…read more →