The goal of this training course is to provide individuals with the skills and knowledge to be a successful chat representative. This course has been set up with a focus of transferring your existing customer communication skills from phone, email or face-to-face into the chat channel. Who Should Attend? Anyone who will be or uses the chat channel for inbound…read more →
The need for leading, promoting and enhancing a customer focused culture is essential within every organization. This one day training course will provide you with an opportunity to explore your responsibilities within your role as a customer service representative. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements…read more →
This dynamic one day training course will enable you to develop your telephone techniques, calling structure, questioning, opening statements, closing techniques and self confidence in order to increase levels of customer service and to present a consultative approach to selling. Who Should Attend? Anyone responsible for making outbound or handling inbound calls. Outcomes By the end of the workshop you…read more →
Social media remains an evolving aspect of our daily lives in addition to being a part of our businesses. This two-day course is designed for people who have some familiarity with social media already. Participants will learn to develop a social media marketing plan as a part of their overall marketing strategy, determine who should be on their team, and…read more →
This course is an ideal start for business owners and people new to marketing to learn the basics of Internet marketing. We’ve included information on how to market online, and even more importantly, how to determine what results you are getting. Then, you can figure out whether you are reaching your target market, where your qualified prospects are, and how…read more →
Business networking is an effective and efficient way for business people to connect, develop meaningful relationships, and grow their businesses. These achievements don’t come through a direct sales approach, however. They come from being interested in helping others, in listening, and in purposefully meeting and introducing people to one another. In this two-day course, you’ll learn the essential ingredients for…read more →
Five day training course for customer services in the online gaming industry. Aims and objectives To provide exposure, training, development and guidance for people wishing to work within the Online Gaming Industry in the position of a Customer Service Representative. What topics are covered The World of Online Gaming The World of Deposit Methods Interview Techniques Social Media Casino Games…read more →
This workshop concentrates on the core elements of presentations – focusing on preparation, practice and performance. Delegates will practice several different styles of presentation video recording equipment will be used and every delegate will leave the course with a record of progress for further reference. Delegates should come to the course with an outline of a presentation to work on….read more →